Privacy Policy

Introduction

Muritai Group Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our services.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

By using this website, you agree to the collection and use of information in line with this Privacy Policy.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 20/05/2026.

WHAT INFORMATION DO WE COLLECT

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Company or business name
  • Billing and payment information
  • Website and marketing data
  • Information submitted through contact forms
  • Information provided through enquiries, bookings, or subscriptions

 

We may also collect non-personal information including:

  • Browser type
  • Device information
  • IP address
  • Pages visited on our website
  • Time spent on pages
  • General website usage data

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect information when you:

  • Fill out a contact form
  • Subscribe to a newsletter
  • Request a quote or service
  • Communicate with us by email or phone
  • Interact with our website
  • Use online tools, chat functions, or forms
  • Accept website cookies

 

We may also collect information from third parties where you have authorised this, or where the information is publicly available.

Where possible, we will collect personal information directly from you.

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal information:

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • a credit reference agency for the purpose of credit checking you
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.

 

A business that supports our services and products may be located outside New Zealand.

This may mean your personal information is held and processed outside New Zealand.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

EXTERNAL LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

COOKIES

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.

You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

GOOGLE ANALYTICS

We use Google Analytics and Google Ads to improve our website experience and deliver relevant advertising. By using this site, you acknowledge our use of these tools for performance and advertising purposes.

AI AND AUTOMATED TOOLS

We may use artificial intelligence (AI) tools and automated systems to support our business operations, marketing, customer service, content development, analytics, and website functionality.

Information submitted through our website may be processed by trusted third-party AI platforms or software providers as part of these services.
While we take reasonable steps to ensure information is handled securely, AI systems may process information through third-party infrastructure or overseas servers.

Users should avoid submitting sensitive, confidential, or unnecessary personal information through public forms, chat systems, or AI-powered tools unless specifically requested.

THIRD-PARTY SERVICES

We may use trusted third-party providers to support our services and website operations, including:

  • Website hosting providers
  • Payment processors
  • Email marketing platforms
  • Analytics providers
  • CRM systems
  • Advertising platforms
  • AI and automation software providers

 

These providers may store or process information outside New Zealand.

We take reasonable steps to work with providers that maintain appropriate privacy and security standards.

EMAIL MARKETING

If you subscribe to our mailing list, we may send you updates, news, marketing content, or service information.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

If you unsubscribe from marketing communications, we may still send you non-promotional emails relating to existing services, enquiries, transactions, accounts, or ongoing business matters.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

To request access or correction, please contact us using the details below.

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

RETENTION OF INFORMATION

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

 

When information is no longer required, we take reasonable steps to securely remove or anonymise it.

CONTACTING US

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at:

Muritai Group Limited