Direct Marketing pioneer, Bob Stone, wrote one of the most in-depth direct marketing books ever; Successful Direct Marketing Methods. This book sold more than 250,000 copies worldwide and went to eight reprints. He also built a successful Direct Marketing agency and sold it for a king's ransom.
Over his long career, Bob Stone identified 30 Direct Marketing principles that proved true better than 90% of the time. Taken from the Direct Creative Blog, we list 20 of those principles here.
1. All customers are not created equal. Give or take a few percentage points, 80 percent of repeat business for goods and services will come from 20 percent of your customer base.
2. The most important order you ever get from a customer is the second order. Why? Because a two-time buyer is at least twice as likely to buy again as a one-time buyer.